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How We Handle Your Personal Data

At gt99, your personal data is collected only for the purpose of running your account, processing deposits through Touch 'n Go, GrabPay, Boost dan FPX, and keeping your…

Data collected for account purposes onlyMalaysia-based privacy standards appliedTouch 'n Go, GrabPay, Boost dan FPX transaction data protectedYour right to access, correct or delete

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What This Policy Covers and Where It Applies

gt99 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to all data processed when you interact with gt99.tech, whether you are browsing from George Town or anywhere else in Malaysia where access is permitted under local law. We collect information you provide directly — such as your name, email address and

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contact number during account registration — as well as technical data generated automatically, including device type, IP address and session duration. Payment-related data associated with Touch 'n Go, GrabPay, Boost dan FPX transactions is handled in accordance with each payment provider's own data terms, and we
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retain only the transaction reference and status needed to verify your deposit or withdrawal. We do not sell your personal data to third parties. Eligibility to hold an account with us depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN PRIVASI

Reach Us About Your Privacy Rights

If you want to request access to your data, ask us to correct an error, or raise a concern about how your information is handled, our privacy support team is ready to respond. We aim to acknowledge all privacy-related queries within one business day and provide a full response within seven business days of receiving your request.

Team online

Live Chat

Start a live chat session directly on gt99.tech. Our team is available around the clock to log your privacy request and route it to the data team without delay.

Email Support

Send your written data request or correction notice to our support email listed on the Contact page. Include your registered account email so we can verify your identity quickly.

Help Centre

Our Help Centre at gt99.tech contains step-by-step instructions for submitting a data access request, updating personal details or flagging an incorrect account record.

AMALAN PERLINDUNGAN DATA

How gt99 Keeps Your Data Safe

Every layer of our data handling — from the moment you enter your details to the day you close your account — is designed to keep your information accurate, secure and accessible…

Encrypted Data Storage

All personal data stored on our servers is encrypted at rest using industry-standard protocols. Access is restricted to authorised personnel, and logs are reviewed regularly to detect any unusual activity.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences in your browser settings at any time without losing your account data.

Account Security

Your account is protected by password authentication. We recommend using a unique password and updating it periodically. Any suspicious login attempts trigger an automated alert sent to your registered email address.

Data Retention Period

We keep your account data for as long as your account remains active and for the period required by applicable Malaysian law after closure. Once retention obligations are met, data is securely deleted.

Third-Party Sharing Limits

Data is shared with third parties only where necessary — for example, payment processors like Touch 'n Go, GrabPay, Boost dan FPX to complete a transaction. We do not share data for advertising purposes.

Requesting Changes

You may request a correction, export or deletion of your personal data at any time via live chat or email. We verify your identity before actioning any request to prevent unauthorised changes.

Your Privacy Questions Answered

Below you will find answers to the questions our Malaysian account holders ask most frequently about how their personal data is collected, stored and managed at gt99. If your question is not covered here, reach out through live chat or email.

We collect your name, email address, contact number and the payment method details needed to process transactions via Touch 'n Go, GrabPay, Boost dan FPX. We also record technical data such as your IP address and device type for security purposes.

We store only the transaction reference number and status — not your full payment credentials. The complete transaction is processed directly by the payment provider, and their own data protection terms govern how they handle your financial details.

Yes. Submit a data access request via live chat or our support email. We will verify your identity, then provide a summary of all personal data we hold on your account within seven business days of the confirmed request.

Contact our support team through live chat or email, specify the field that needs correcting, and provide the accurate information. After identity verification, corrections are applied within three business days and you receive a confirmation notice.

No. We do not sell or share your personal data with marketing companies or advertisers. Data is only passed to service providers — such as payment processors — strictly to complete the transaction or service you have requested.

We retain your data for the minimum period required by applicable Malaysian law following account closure. Once that retention period expires, your personal data is securely and permanently deleted from our systems.

Raise your concern immediately through our live chat or support email. Our privacy team will investigate and respond within seven business days. If you remain unsatisfied, you may escalate to the relevant Malaysian data protection authority as permitted by local law.

How We Handle Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email Support

Help Centre

How gt99 Keeps Your Data Safe

Encrypted Data Storage

Cookie Policy

Account Security

Data Retention Period

Third-Party Sharing Limits

Requesting Changes

Your Privacy Questions Answered

01 What personal data does gt99 collect when I open an account?

02 How is my payment data handled when I use Touch 'n Go or GrabPay?

03 Can I request a copy of all the data gt99 holds about me?

04 How do I ask gt99 to correct inaccurate information on my account?

05 Does gt99 share my data with marketing companies or advertisers?

06 How long does gt99 keep my data after I close my account?

07 Who do I contact if I believe my privacy rights have been breached?

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